I haven't written many stories in my life and never really bothered to try to publish them. I have short stories, book-length stories, a memoir, and a love story (from a woman's pointof view)! I decided to post them on my website for people who like to read.
As I said above, I wrote a love story and I have posted it as a Valentine gift to my friends and anyone else who wants to read it. If you are interested, go to the book section of my website www.heinz.cmu.edu/edbarr. (Click on the words "love story" in the blurb.)
I hope you enjoy the story, especially those of you who are stuck in the house, unable to move because of the load of snow in Pittsburgh and the Northeast. Anyway, Happy Valentine's Day! I hope you find love, recognize it and cherish it.
Saturday, February 13, 2010
Friday, February 12, 2010
I'm getting my 15 minutes of fame!
I will be interviewed about my free book ("Ask the Right Questions; Get the Right Job") on WPXI's "Our Region's Business" on Sunday at 11a.m. It is rebroadcast on PCNC-TV at 3:30 and 7:30 p.m. that day, and 3:30 p.m. on the subsequent Monday, and then two more times on WJAC-TV (Johnstown – Altoona) at 6 a.m. and WTOV-TV (Wheeling – Steubenville) at 6:30 a.m. It constitutes my 15 minutes of fame!
I have been interviewed on television before (and on the radio and in newspapers). When I was a PR guy and handled news media relations, I often appeared on newscasts answering questions and providing some flak for my employers. That was often uncomfortable.
But this time, I had fun! Bill Flanagan is a great host. And, I had once invited him to lecture my marketing class (years ago), so we knew each other a little. In any event, the six minutes I appeared on his program flew by in a heartbeat. I felt full of enthusiasm, I knew my subject, I was energized and only a wee bit nervous.
So, we'll see if I do well. What is well? I'd say: at ease, knowledgeable, coherent, animated, audience-focused, articulate, confident. That's a tough yardstick to measure against and I'm likely to be my own worst critic. If you watch it, let me know how you think I measure up!
I have been interviewed on television before (and on the radio and in newspapers). When I was a PR guy and handled news media relations, I often appeared on newscasts answering questions and providing some flak for my employers. That was often uncomfortable.
But this time, I had fun! Bill Flanagan is a great host. And, I had once invited him to lecture my marketing class (years ago), so we knew each other a little. In any event, the six minutes I appeared on his program flew by in a heartbeat. I felt full of enthusiasm, I knew my subject, I was energized and only a wee bit nervous.
So, we'll see if I do well. What is well? I'd say: at ease, knowledgeable, coherent, animated, audience-focused, articulate, confident. That's a tough yardstick to measure against and I'm likely to be my own worst critic. If you watch it, let me know how you think I measure up!
Wednesday, February 10, 2010
How did you hear about the snow?
This past week has seen a lot of snow in Pittsburgh. That snow has caused a lot of headaches and will likely cause more (think about that ice in your downspouts that may pull pull away from your house)!
Be that as it may, we all heard, in one way or another, that the BIG snowfall was coming. I'm curious about how you learned about the impending snow storm and how you managed to communicate with others about it.
Were you listening to the radio? How about TV? Get any text messages? Phone calls? As a communication professional, I'm curious to know what media attracted and connected with you and where they may have failed.
Were you half way to work or school before you knew those places were closed? How did you get your updates? How do you think we could have communicated better?
Be that as it may, we all heard, in one way or another, that the BIG snowfall was coming. I'm curious about how you learned about the impending snow storm and how you managed to communicate with others about it.
Were you listening to the radio? How about TV? Get any text messages? Phone calls? As a communication professional, I'm curious to know what media attracted and connected with you and where they may have failed.
Were you half way to work or school before you knew those places were closed? How did you get your updates? How do you think we could have communicated better?
Tuesday, February 2, 2010
You don't have time.
According to a recent study, you are processing 100,500 words per day. These words come in the form of 171 e-mails (the average for business people each day), 3000 commercial messages, 1000 blog posts per minute and messages on clothing, toilet stalls and human skin, among other places.
You don't have the time (or, as the techies say, the "bandwidth") to process all of that information. So, you avoid, or ignore, most of it. That which you avoid is academic, bureaucratic and legalistic, but also, clever.
What are the clever messages? I saw the following messages this afternoon as I looked out the bus window on my ride home on the 54C:
"Everyday people need food every day" Get it?! These are everyday people. (Remember Sly and the Family Stone? They had a hit with everyday people.) Anyway, everyday people need food every day. Does that make you want to run to the Food Bank? How about this:
"Pittsburgh is not just our hometown; it's our only town". Does that make you want to run to Allegheny Valley Bank? No? Gee, they're only in Pittsburgh. How about this bank:
"Creativity. You deserve that from your bank." Really? I'd like a higher interest rate on my savings or access to a lower mortgage rate. Creativity I can do without. If I were First Niagra, I'd want creativity from my ad agency. (PNC doesn't do much better with this gem: "More green practice today; more green trees tomorrow". Does that make you want to bank there? Green trees? Are they after a younger demographic? Do younger demographics worry about trees more than us old folks? Or, is the bank trying some subliminal thing with "green". If only it were true.)
Whatever the answers, people (young or old) have no time and no energy to figure out clever advertising messages, especially when the messages are placed on billboards that drivers pass by at 55 mph (at the slowest). People want benefits. They are selfish and ruled by this acronym "WIIFM", what's in it for me? You better tell them quickly; they have lots of YouTube videos to watch and Facebook messages to post.
Do you want your message to sink in? Make it direct and simple, not too clever. Follow the lead of (I know, you'll scoff), Attorney Edgar Snyder who says on his busboard, "Injured? Free legal help". It was placed at a bus stop outside West Penn Hospital! That message gets through to a qualified audience in hyperspeed. Or, use the Pep Boys approach: "4th Tire Free". Or, this message: "We cash all tax checks". Or this for a cold Pittsburger: "Heater Sale."
Those messages lack "creativity" you'll say. I say, no one has time for creative. Competition is at an all time high for every business. People have little disposable income. They are using coupons at an all time high. Buyers are looking for words like, "Sale", "Save" and "BOGO".
Every so often, a smart creative type combines simple with creative as when Volkswagen's agency created the "Think small" campaign. Or, when McDonald's told tired overworked customers, "You deserve a break today." But, those combinations of simple and creative are few and far between.
If you want to connect with a potential customer, spend your promotion dollars wisely. Be direct with him or her. State the benefit quickly. Use an action verb. Use the word "you". Be conversational. Don't use the Qdoba approach and ask, "What are you going to love at Qdoba?" The customers may not be able to think of an answer. (BTW, have you ever seen a worse name, "Qdoba"? Much evidence suggests that simple names make successful products and services, but that for a later post. Right now, you don't have the time.)
You don't have the time (or, as the techies say, the "bandwidth") to process all of that information. So, you avoid, or ignore, most of it. That which you avoid is academic, bureaucratic and legalistic, but also, clever.
What are the clever messages? I saw the following messages this afternoon as I looked out the bus window on my ride home on the 54C:
"Everyday people need food every day" Get it?! These are everyday people. (Remember Sly and the Family Stone? They had a hit with everyday people.) Anyway, everyday people need food every day. Does that make you want to run to the Food Bank? How about this:
"Pittsburgh is not just our hometown; it's our only town". Does that make you want to run to Allegheny Valley Bank? No? Gee, they're only in Pittsburgh. How about this bank:
"Creativity. You deserve that from your bank." Really? I'd like a higher interest rate on my savings or access to a lower mortgage rate. Creativity I can do without. If I were First Niagra, I'd want creativity from my ad agency. (PNC doesn't do much better with this gem: "More green practice today; more green trees tomorrow". Does that make you want to bank there? Green trees? Are they after a younger demographic? Do younger demographics worry about trees more than us old folks? Or, is the bank trying some subliminal thing with "green". If only it were true.)
Whatever the answers, people (young or old) have no time and no energy to figure out clever advertising messages, especially when the messages are placed on billboards that drivers pass by at 55 mph (at the slowest). People want benefits. They are selfish and ruled by this acronym "WIIFM", what's in it for me? You better tell them quickly; they have lots of YouTube videos to watch and Facebook messages to post.
Do you want your message to sink in? Make it direct and simple, not too clever. Follow the lead of (I know, you'll scoff), Attorney Edgar Snyder who says on his busboard, "Injured? Free legal help". It was placed at a bus stop outside West Penn Hospital! That message gets through to a qualified audience in hyperspeed. Or, use the Pep Boys approach: "4th Tire Free". Or, this message: "We cash all tax checks". Or this for a cold Pittsburger: "Heater Sale."
Those messages lack "creativity" you'll say. I say, no one has time for creative. Competition is at an all time high for every business. People have little disposable income. They are using coupons at an all time high. Buyers are looking for words like, "Sale", "Save" and "BOGO".
Every so often, a smart creative type combines simple with creative as when Volkswagen's agency created the "Think small" campaign. Or, when McDonald's told tired overworked customers, "You deserve a break today." But, those combinations of simple and creative are few and far between.
If you want to connect with a potential customer, spend your promotion dollars wisely. Be direct with him or her. State the benefit quickly. Use an action verb. Use the word "you". Be conversational. Don't use the Qdoba approach and ask, "What are you going to love at Qdoba?" The customers may not be able to think of an answer. (BTW, have you ever seen a worse name, "Qdoba"? Much evidence suggests that simple names make successful products and services, but that for a later post. Right now, you don't have the time.)
Monday, January 25, 2010
The AlphaBandit Strikes!
I don't usually have an opportunity to laugh on the 54C, the PAT bus I take just about every morning and evening to and from Carnegie Mellon University. But, today was an exception.
I boarded the 54C, bus 2609, near Lulu's Noodles on Craig Street in Oakland for my trip through lower Shadyside, central Bloomfield, and the Strip District and on to the North Side where I disembark for the Mexican War Streets.
The bus was of an older model, dirty and creaking from rusty springs as it labored up Craig Street. I climbed aboard after an elderly man who used the aluminum handrail. The bus was being captained by a scowling, middle-aged driver with reflective sunglasses and a Fu Manchu beard. Minding my own business, I looked for an empty seat near the middle of the bus, not concerned about a window seat since the windows were coated with the splashed remnants of recent snows and road salt.
Actually I was mostly concerned with getting an intact seat, as many of the seats were half popped off, springs protruding. I found a seat and pulled a book from my bag, in this case "Repositioning" by Jack Trout, and began to read.
Before the bus turned on Liberty Avenue, many of the passengers de-boarded for the new Children's Hospital, leaving only a few North Side bound passengers. That's when I spotted the work of the diabolical villain I will call "The AlphaBandit."
If you ride the PAT buses, you will see a series of signs on the windows. From the front of the bus, they begin with the request, "Please step to the rear." If you've ever been on a crowded bus near shift change in Oakland or at class changes at Pitt or CMU, you'll know how crowded the buses get. Most people ignore the signs so that they can lean near the wheel wells in the front of the bus and put their packages in the spaces above the wheel wells. That area provides a place to better balance on the usually unbalanced buses.
Anyway, the signs are meant to solve a problem most drivers don't want to be bothered with, crowd control. The drivers seem resigned to their crowded fates and ignore the bunching of humanity at the front of their vehicle while plowing along giving their standing riders a thrill on every turn.
After asking the good folks of mass transit to move back, the next sign prods riders gently by asking, "A little farther please." That's precisely where the "AlphaBandit" struck on bus 2609. A nefarious and clever wordsmith, the "AlphaBandit" moved several letters in the decal sign to create the message, "A little fart...please."
I know. I know. It sounds so juvenile, doesn't it. But, come on, if you've ever ridden the bus, you'll know it isn't a real pleasurable or thrilling experience. We PAT people have to take our bus entertainment anywhere we can get it. And if it's in puerile entertainment, so be it. I laughed and snickered at that sign for 15 minutes like a twelve year old kid until I disembarked at West Park.
Maybe I was tired. Maybe I was giddy from a day of teaching. Maybe it was the effects of my head cold and runny nose. Whatever it was, I was entertained by the work of the "AlphaBandit" and look forward to his/her next creation. In fact, I wonder how the "AlphaBandit" might modify the last message on that bus, "Thank you for stepping to the rear". I know it will have something to do with the word "rear". Anyone have any suggestions?
I boarded the 54C, bus 2609, near Lulu's Noodles on Craig Street in Oakland for my trip through lower Shadyside, central Bloomfield, and the Strip District and on to the North Side where I disembark for the Mexican War Streets.
The bus was of an older model, dirty and creaking from rusty springs as it labored up Craig Street. I climbed aboard after an elderly man who used the aluminum handrail. The bus was being captained by a scowling, middle-aged driver with reflective sunglasses and a Fu Manchu beard. Minding my own business, I looked for an empty seat near the middle of the bus, not concerned about a window seat since the windows were coated with the splashed remnants of recent snows and road salt.
Actually I was mostly concerned with getting an intact seat, as many of the seats were half popped off, springs protruding. I found a seat and pulled a book from my bag, in this case "Repositioning" by Jack Trout, and began to read.
Before the bus turned on Liberty Avenue, many of the passengers de-boarded for the new Children's Hospital, leaving only a few North Side bound passengers. That's when I spotted the work of the diabolical villain I will call "The AlphaBandit."
If you ride the PAT buses, you will see a series of signs on the windows. From the front of the bus, they begin with the request, "Please step to the rear." If you've ever been on a crowded bus near shift change in Oakland or at class changes at Pitt or CMU, you'll know how crowded the buses get. Most people ignore the signs so that they can lean near the wheel wells in the front of the bus and put their packages in the spaces above the wheel wells. That area provides a place to better balance on the usually unbalanced buses.
Anyway, the signs are meant to solve a problem most drivers don't want to be bothered with, crowd control. The drivers seem resigned to their crowded fates and ignore the bunching of humanity at the front of their vehicle while plowing along giving their standing riders a thrill on every turn.
After asking the good folks of mass transit to move back, the next sign prods riders gently by asking, "A little farther please." That's precisely where the "AlphaBandit" struck on bus 2609. A nefarious and clever wordsmith, the "AlphaBandit" moved several letters in the decal sign to create the message, "A little fart...please."
I know. I know. It sounds so juvenile, doesn't it. But, come on, if you've ever ridden the bus, you'll know it isn't a real pleasurable or thrilling experience. We PAT people have to take our bus entertainment anywhere we can get it. And if it's in puerile entertainment, so be it. I laughed and snickered at that sign for 15 minutes like a twelve year old kid until I disembarked at West Park.
Maybe I was tired. Maybe I was giddy from a day of teaching. Maybe it was the effects of my head cold and runny nose. Whatever it was, I was entertained by the work of the "AlphaBandit" and look forward to his/her next creation. In fact, I wonder how the "AlphaBandit" might modify the last message on that bus, "Thank you for stepping to the rear". I know it will have something to do with the word "rear". Anyone have any suggestions?
Tuesday, January 12, 2010
What word or phrase made you crazy last year?
I'll never forget the first time I heard someone say, "We need to drill down to the granular level to find that information." As an English major who became a marketer, I was fascinated by the image of drilling into a pile of data, like a team of oilmen on an ocean rig, to find answers. The metaphor intrigued me.
But then, as the morning meeting progressed, I heard the words used maybe five more times. By the end of the day, I'd heard "drilling down" used probably ten more times. And, by the end of the week, I had heard it so much I was ready to scream the next time I heard anyone say they were going to drill down for anything! The phrase had changed from a fresh image into a stale cliche, an old, moldy donut of language left for the rats to pick over.
Unfortunately, especially in the business world, occasionally some poetic soul invents a new way of comparing things and the copycats rush to use it... over and over and over and over and over and over and over and over....well, you get the point.
That thought led me to wonder what words or phases made you want to scream last year because they had become trite, worn out, overused, hackneyed and cliched buzz. If nothing comes immediately to your mind, I'll nominate a couple for your consideration: "death panel", "tweet", "google", "rogue", "ping", "win-win", "touch base", "Web 2.0", "social media marketing", and "whatever."
I know that "google" has become a verb and "tweet" is rapidly approaching that status, but, still.... Anyway, let me know what language is bothering you! Do some drilling down! It's your deliverable for the week! It will produce a win-win for all of us!
But then, as the morning meeting progressed, I heard the words used maybe five more times. By the end of the day, I'd heard "drilling down" used probably ten more times. And, by the end of the week, I had heard it so much I was ready to scream the next time I heard anyone say they were going to drill down for anything! The phrase had changed from a fresh image into a stale cliche, an old, moldy donut of language left for the rats to pick over.
Unfortunately, especially in the business world, occasionally some poetic soul invents a new way of comparing things and the copycats rush to use it... over and over and over and over and over and over and over and over....well, you get the point.
That thought led me to wonder what words or phases made you want to scream last year because they had become trite, worn out, overused, hackneyed and cliched buzz. If nothing comes immediately to your mind, I'll nominate a couple for your consideration: "death panel", "tweet", "google", "rogue", "ping", "win-win", "touch base", "Web 2.0", "social media marketing", and "whatever."
I know that "google" has become a verb and "tweet" is rapidly approaching that status, but, still.... Anyway, let me know what language is bothering you! Do some drilling down! It's your deliverable for the week! It will produce a win-win for all of us!
Saturday, January 9, 2010
Are you overwhelmed yet?
I just read "How Much Information? 2009 Report on American Consumers" from Roger E. Bohn and James E. Short of UC San Diego. It tells us how many hours we're spending with media and how many words and bytes it relates to. Ultimately, it gives evidence to what we're all feeling, overwhelmed!
The report says, "In 2008 Americans consumed information for about 1.3 trillion hours, an average of almost 12 hours per day. Consumption totaled 3.6 zettabytes and 10,845 trillion words, corresponding to 100,500 words and 34 gigabytes for an average person on an average day. Interestingly, information consumption in bytes increased at only 5.4 percent per year, as TV and radio still dominate consumption with 60 percent, although a third of the words and half of the bytes are received interactively.
Are you spending 41 percent of your time watching TV? Americans are, according to the report. The authors tell us that we work for three hours a day (on average) and sleep for seven, and that "three-quarters of our waking time in the home is receiving information." Only 24 percent of our time is spent on a computer, receiving information.
So, what are we receiving? Words and bytes. In 1980 4,500 trillion words were consumed. That has grown to 10,845 trillion in 2008 or 100,000 words per American per day. TV gives us over 45 percent of those words. But, we live in a digital age, so the authors tell us about bytes, too.
When we are measuring bytes, moving pictures dominate all other types of information, that means television, computer games and movies in theaters. The authors estimate that the average American consumed about 34 gigabytes per day in 2008, information that would fit on 7 DVD discs, those represented a 350 percent increase.
I've just scratched the surface of the report, but it supports everyone's feelings of being overwhelmed with information from every corner, from blogs to books and TV and text messages. It serves to remind us that our audiences are being showered with 100,500 words each day and 34 gigabytes. To share a message with your audience in the midst of that clutter, you need to begin with the audience. Live in the Land of the Audience!
The report says, "In 2008 Americans consumed information for about 1.3 trillion hours, an average of almost 12 hours per day. Consumption totaled 3.6 zettabytes and 10,845 trillion words, corresponding to 100,500 words and 34 gigabytes for an average person on an average day. Interestingly, information consumption in bytes increased at only 5.4 percent per year, as TV and radio still dominate consumption with 60 percent, although a third of the words and half of the bytes are received interactively.
Are you spending 41 percent of your time watching TV? Americans are, according to the report. The authors tell us that we work for three hours a day (on average) and sleep for seven, and that "three-quarters of our waking time in the home is receiving information." Only 24 percent of our time is spent on a computer, receiving information.
So, what are we receiving? Words and bytes. In 1980 4,500 trillion words were consumed. That has grown to 10,845 trillion in 2008 or 100,000 words per American per day. TV gives us over 45 percent of those words. But, we live in a digital age, so the authors tell us about bytes, too.
When we are measuring bytes, moving pictures dominate all other types of information, that means television, computer games and movies in theaters. The authors estimate that the average American consumed about 34 gigabytes per day in 2008, information that would fit on 7 DVD discs, those represented a 350 percent increase.
I've just scratched the surface of the report, but it supports everyone's feelings of being overwhelmed with information from every corner, from blogs to books and TV and text messages. It serves to remind us that our audiences are being showered with 100,500 words each day and 34 gigabytes. To share a message with your audience in the midst of that clutter, you need to begin with the audience. Live in the Land of the Audience!
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