Sunday, December 13, 2009

The media may change...

but the fundamentals remain the same.

I recently had a chance to write about social media for the IABC "student connection"

In the brief article I admitted that I grew up, personally and professionally, with the conventional media, the BIG 3 - TV, radio and print - but that I have been scrambling to learn the social media. As I learn, and fill my office with more books, I am impressed with Twitter, Facebook, blogging, cell phone apps and so forth. But, I am more than ever convinced that some basics will always apply.

Consumers still watch TV and listen to the radio. They still look at magazines, and a few read newspapers. Many have grown up with social media and many others, like me, are rushing to learn about them. But, regardless of the medium, you will sell nothing if you don’t remember to Live in the Land of the Audience. You will sell nothing unless you:

1.Understand the wants and needs of customers.
2.Serve them.
3.Satisfy them.

Talk with them, by all means, as the social media so easily allow you to do. Whatever you do, however, don’t blog to hear yourself talk. Don’t tweet that you’re parking your car. Don’t send me an e-mail for something I don’t need or want. I’m too busy ducking the thousands of other messages pushed in my face every day.

Honor me. Tell me something I don't know. Challenge me. Get my attention. Get me involved. Talk WITH me, not TO me. Actually, the best conventional media did this; they involved viewers, listeners, readers with questions such as "Where's the beef". Admittedly, much of the conventional media pushed messages into our faces. Much of the social media do the same.

If you want to communicate, especially with a marketing communication, remember, the
fundamentals remain the same. The audience rules!

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